Terms & Refund Policy

LeO AI (“we”, “us”, “our”) provides online learning content about artificial intelligence at learningonline.ai. When you create an account or purchase access, you agree to these terms.

If you have questions, just reach out via the Contact page.

Access depends on the tier you're enrolled in:

• Parents & Caregivers — a free module covering AI fundamentals for families. Sign-in required.
• Starting the Journey — a one-time purchase covering practical AI capability for professionals, including 12 months of content updates.
• The Pro — a one-time purchase including everything in Starting the Journey, plus enterprise-scale leadership content and 12 months of content updates.

Your access starts immediately after successful payment. Your progress is saved automatically.

Starting the Journey and The Pro are both one-time payments, made once at checkout. Payments are processed securely by Stripe; we don't see or store your card details. There is no subscription and nothing bills you again after your purchase.

If you upgrade from Starting the Journey to The Pro, you only pay the difference between what you already paid and the price of The Pro — never the full Pro price twice.

Prices are shown in your local currency where supported (AUD, INR, PHP, USD). Local taxes may apply where required by law.

You may request a refund within 7 days of purchase if you don't believe the platform delivers value for your learning journey.

The 7-day window starts from the timestamp of your successful payment.

To request a refund:

1. Visit the Contact page
2. Select “Refund Request” from the enquiry type dropdown
3. Briefly tell us why — this helps us improve, but is not required for approval within the 7-day window
4. Submit the form

Approved refunds are typically processed within 3–5 business days back to your original payment method.

Your statutory rights: Nothing in this policy limits any consumer guarantees you have under Australian Consumer Law (or equivalent laws in your jurisdiction). Those rights apply regardless of what's written here.

When you use LeO AI you agree to:

• Provide accurate sign-up information
• Keep your password secure and not share your account
• Use the platform for your own learning — don't resell or redistribute the content
• Treat any AI tools mentioned in lessons as just that — tools. We don't guarantee any specific business outcome from the content.

We may suspend access if an account is used in a way that breaks these terms or harms other learners.

Lessons, videos, written material, and downloadable resources are owned by us (or licensed to us). You may use them for your own learning. You may not republish, redistribute, or use them to train AI models without written permission.

We'll continue to improve the platform. We may add modules, update content, and refine features. If we make a material change to these terms or pricing, we'll let you know by email or in-app notice before it takes effect.

We do our best to keep the platform working well. To the extent permitted by law, our total liability for any claim relating to LeO AI is limited to what you paid us in the 12 months before the claim arose. Nothing here limits liability that can't be limited by law (such as Australian Consumer Law statutory guarantees).

Questions about these terms, your account, or a refund? Get in touch. We aim to reply to every message within two business days.